Act as my personal study coach. Pick the first three videos I should watch, and explain why they’re a good starting point.

A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves. We’ll now go through 10 real-life ...

There is no shortage of note-taking and PKM software out there. Like many, I've experimented with endless tools to build an effective system to manage ever-growing information. Surprisingly, the ...

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. Knowledge is power, especially in customer service.

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

The self-serve Knowledge Base (KB) is full of information about Miami University’s technology environment. Articles about signing up for classes, locating your Banner ID, and downloading Microsoft ...

In most large organizations, the SEO function sits within the marketing branch – and for good reason. Quality SEO strategies are often focused on increasing awareness traffic or improving the number ...

Information technology can be roughly defined as using computers and telecommunication systems to store and share information. Businesses use information technology to automate many kinds of tasks, ...

Fresh water is a key resource for human health, prosperity and security. It is essential for poverty eradication, gender equality, food security and the preservation of ecosystems. Yet water resources ...