In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

But Palantir isn't the only software company integrating new AI capabilities into its services. In fact, another ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four software tools (the actual reps use at ...

By Anhata Rooprai (Reuters) -Freshworks forecast fourth-quarter revenue above Wall Street estimates on Wednesday, betting on growing demand for its artificial intelligence-powered software tools. The ...