When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

The medications were packaged identically, with the only difference being their labels for “diarrhea” or “hay fever.” More ...

Another troubleshooting step that might help is to remove your SIM card, if your phone has one, and then place it back in with the phone turned on. If the SIM card is dirty, clean it. If it has any ...

In communication, you must stop expecting retention and start engineering it. Here are nine hacks to make your ideas ...

The silence feels endless, and the repetitive beeping can be downright annoying. But instead of seeing this as wasted time, you can actually turn it into a valuable moment for ...

Teens today can access a world of possibilities online. Whether it’s exploring important topics around the world or looking up a video to help with algebra homework, this generation has never known a ...

RFT Writers are a collective of independent journalists contributing original reporting to RFT. They report on a wide range of topics including music, news, gaming, cannabis, and the creator economy.